Refund policy

Due to the small-batch nature of our jewelry (meaning, every piece is made-to-order) and quick turnaround time, only a STORE CREDIT will be issued upon return of item(s).

Please contact us at hello@kaureum.com within 3 days of delivery to begin the return process.

Customers are responsible for return shipping fees. When free shipping is offered, we reserve the right to deduct from the returned items total. All returned items require tracking and insurance. We reserve the right to refuse a return should the item be damaged due to haphazard packaging or loss en route.

Exchanges and store credit will be subject to a 10% restocking fee of the item's value and shipping fee, plus the price difference for the new item, if applicable.