Most items are in-stock and ready to ship within 1-2 business days. If you need a rush order, please check the listing's production time and message me separately and we will work together to figure out the best method.

KAUREUM does not issue refunds, store credit, or exchanges for customized jewelry (ie any items with engravings or special custom orders). If there is an issue, then please message me.

Fine Metal Options:

• Sterling Silver
• 14K & 18K Solid Gold (real gold, not gold-filled or gold-plated)
  Each piece is hallmarked for a quality guarantee.

Demi-Fine Metal Options:

• 18K Gold Vermeil (solid sterling silver base with 18K gold plating)
• Solid Bronze (warm earthy color with vintage charm, offering excellent durability and affordability)

We offer resizing and rework for personalizing, quality and broken/damaged pieces for free within 30 days of purchase.

If it's been after 30 days, then there will be a small fee based on the extent of the repair. Please message us through the shop or to hello@kaureum.com for assistance.

*our warranty excludes coverage due to wear and tear and/or negligence. Any repairs or work not done by us will also void this warranty.

In order to offer fine jewelry at accessible pricing, I keep my markup intentionally lower than many traditional jewelers while maintaining quality craftsmanship. I always strive to provide the best value possible and will do my best to work within your budget when I can.

From time to time, select items may be offered at promotional pricing. Purchases made prior to a sale are not eligible for price adjustments. Promotional pricing is not guaranteed after the sale period and future pricing may remain the same, decrease, or increase depending on the daily market price of gold.

For U.S. orders, please contact us for concierge pricing on direct payment methods such as Zelle or Venmo.

In order to be more eco-friendly, all standard orders will be shipped in a resusable microsuede pouch, cushioned with tissue paper and packaged in a corrugated box.

All gift-wrapped orders will be shipped in a branded jewelry box, wrapped with ribbon and adjoining card with handwritten message and packaged in a corrugated box with tissue paper.

All domestic orders are shipped with insurance via USPS or FedEx.
All international orders are shipped with insurance via UPS or DHL. All deliveries will require a signature confirmation.

USPS shipping times are as below, please refer to the general delivery window when purchasing:
*delivery schedules do not include Sundays

Domestic First Class Mail: 1-3 business days
International First Class Mail: 7-21 business days

Domestic Priority Mail: 1-3 business days
International Priority Mail: 6-10 business days

Domestic Priority Express Mail: Overnight guaranteed
International Priority Express Mail: 3-5 business days

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country. The buyer is responsible for paying customs duties on receipt of the package. I'm not responsible for delays due
to customs.

For international shipments, if you should choose to refuse delivery of your order to avoid duties and taxes, you will be responsible for any return shipping fees charged to KAUREUM.

Due to the small-batch nature of our jewelry (meaning, every piece is made-to-order) and quick turnaround time, ALL SALES ARE FINAL and NO CANCELLATIONS are accepted. Returns are granted only in cases of seller negligence. If an item is delivered defective or damaged, please email us at hello@kaureum.com within 3 business days of delivery.

Customers are responsible for return shipping costs. If free shipping was provided with your order, we reserve the right to deduct the shipping amount from your total return. All returned items must include tracking and insurance. We reserve the right to refuse a return if the item is damaged due to inadequate packaging or if it is lost during transit.

We strongly recommend that you have the accurate sizes for your rings and other customized pieces prior to completing your order.

We are available Monday through Friday, 10:00 AM to 6:00 PM. For rush orders, please message us and we will do our best to respond as soon as possible. For standard inquiries, please allow 1–2 business days for a response.

Work phone (text only): 818-321-7172

Thank you for your patience and support.

All major debit or credit cards and PayPal (hello@kaureum.com) are accepted.

For U.S. orders, please contact us for concierge pricing on direct payment methods such as Zelle or Venmo.