Shipping Policy
Shipping Policy
Every KAUREUM order is carefully prepared and shipped with tracking and insurance. Shipping is complimentary on all domestic and international orders.
Please note that production time and shipping time are separate. Many KAUREUM pieces are made to order, personalized, or custom-made. Please refer to the individual product listing for the estimated production timeline for your piece.
Once your order is complete and ready to leave us, you'll receive a shipping confirmation with tracking information.
Domestic Shipping
KAUREUM offers complimentary insured shipping within the United States.
Domestic orders are generally shipped via USPS or FedEx. Higher-value orders are typically shipped via FedEx.
Carrier selection is determined by KAUREUM based on the value, destination, and requirements of the shipment.
All shipments include tracking and are insured while in transit.
International Shipping
KAUREUM offers complimentary insured international shipping.
International orders may be shipped via DHL or standard international delivery, depending on the destination and value of the shipment.
DHL is generally used for orders valued at $500 or more, although KAUREUM reserves the right to select the appropriate carrier and service for any shipment.
All international shipments include tracking and are insured while in transit.
Signature Required
For the security of your jewelry, orders valued at $500 or more require a signature upon delivery.
Please select a delivery address where someone will be available to receive and sign for the package.
Signature requirements cannot always be removed or waived once an order has shipped.
Shipping Insurance
Every KAUREUM shipment is insured while in transit at no additional cost to you.
Please monitor your tracking information and make arrangements to receive your package when necessary, particularly for shipments requiring a signature.
If you believe your shipment has been lost or damaged in transit, please contact KAUREUM as soon as possible so we can review the shipment and, when appropriate, initiate a claim with the carrier.
Tracking Your Order
Once your order ships, you'll receive a shipping confirmation containing your tracking information.
Please allow time for the carrier's tracking system to update after your shipping confirmation is issued.
Once your package is in transit, delivery estimates shown by the carrier are estimates and may be affected by weather, holidays, customs processing, carrier delays, or other circumstances outside KAUREUM's control.
Customs, Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are separate from the purchase price and complimentary shipping provided by KAUREUM.
The recipient is responsible for all customs duties, taxes, and import-related fees assessed by the destination country.
KAUREUM does not control these charges and cannot predict the amount that may be assessed. We recommend contacting your local customs authority if you would like additional information before placing an international order.
Customs processing may also cause delivery delays beyond the original carrier estimate.
Refused International Shipments
If an international shipment is refused, abandoned, or otherwise not accepted in order to avoid customs duties, import taxes, or other fees, the recipient remains responsible for any charges associated with the shipment's return to KAUREUM.
Any applicable return shipping, customs, brokerage, handling, or other charges incurred as a result may be deducted from any refund for which the order is otherwise eligible.
Original customs duties and import taxes are not collected by KAUREUM and therefore cannot be refunded by us.
Shipping Address
Please carefully review your shipping address before submitting your order.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or been transferred to the carrier.
KAUREUM is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses supplied at checkout.
Delivery Issues
If your tracking information shows an unusual delay or another delivery issue, please contact us and we'll help determine the appropriate next step.
For packages marked delivered but not received, we recommend first:
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Checking around the delivery location and any secure package areas
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Confirming whether another household member, building employee, or neighbor accepted the shipment
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Reviewing the tracking details provided by the carrier
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Contacting the carrier when appropriate
If the package still cannot be located, please contact KAUREUM promptly with your order number.
Lost-package and insurance claims are subject to the carrier's investigation and applicable insurance requirements.
Damaged Packages
If your package arrives visibly damaged, photograph the outer packaging, shipping label, inner packaging, and jewelry before discarding any materials.
Contact KAUREUM promptly with your order number and photographs so we can evaluate the issue and, when applicable, begin a carrier or insurance claim.
Please retain all packaging until the matter has been resolved.
Made-to-Order & Custom Jewelry
Production timelines vary by design.
Made-to-order, personalized, engraved, 24K, and custom pieces may require additional production time before shipment.
An estimated production timeline will be provided on the applicable product listing or, for bespoke work, during the custom-order process.
Shipping estimates begin after production is complete and should not be interpreted as the total amount of time required to create and deliver a made-to-order piece.
Questions About Your Shipment?
If you have a question about an existing order, please include your order number when contacting us so we can assist you as efficiently as possible.